Alexa is a virtual assistant developed by Amazon. Alexa is one of the intelligent personal assistants which has been made popular by Amazon Dot devices. With the advancement of information technology, many people continue to embrace virtual assistants such as Alexa at their homes. Other similar virtual assistants include Google Now, Cortana and Siri. Alexa is a voice-activated computing device that gives answers to the questions asked by its users. The device has been developed with the power of artificial intelligence.

Alexa Connectivity Problems

Most users encounter a lot of problems when trying to connect Alexa to their smart home devices. It is possible to connect Amazon Alexa with other SmartThings to gain control of your home using your voice. SmartThings which can be controlled using Alexa includes locks, light bulbs, thermostats, on/off switches and other routine tasks. Inability to make your smart device compatible with Alexa for control is a frustrating experience, especially for the users who have never used any virtual assistant before.

How to fix Alexa Connectivity Issues

You need not struggle anymore if you have encountered problems connectivity issues with Alexa. This article seeks to guide you on how to fix these issues by listing a couple of processes which have worked for most users having the same problems.

Process 1: Connecting Alexa with smart devices

After downloading Amazon Alexa App, do the following:

  1. Tap the menu
  2. Tap Smart Home
  3. Tap Enable Skills
  4. Type “SmartThings” in the search field
  5. Tap to connect relevant “SmartThing”
  6. Tap “Enable” for SmartThings
  7. Enter email address and tap “Next”
  8. Enter your password and tap “Sign in”
  9. Select the location of your SmartThing from the menu
  10. Tap “Authorize”

Note: A successful connection displays the success message upon closing it.

Process 2: Discovering SmartThings with Alexa

The above process has enabled Amazon Alexa to access the nearby SmartThings devices and routines. The following steps will allow Alexa to locate the devices and routines i.e. “discover”

  1. Tap “Discover Devices”
  2. Found devices and routines are displayed

Process 3: Inability to discover devices

Open the Alexa app and do the following:

  1. Tap the menu
  2. Tap “Smart Home”
  3. Tap “Devices”
  4. Tap “Discover” at the bottom of your menu
  5. Wait for the results

Note: The search process takes around 20 seconds at most and a progress bar on the app indicates search status.